Privacy Policy

1. Introduction

Emergency Tree Removal Honolulu ("we," "us," or "our") provides emergency tree removal and related tree care services throughout Honolulu and the surrounding service areas on Oʻahu. This Privacy Policy explains what information we collect when you visit this website, why we collect it, how it's used, and the steps we take to protect it.

By submitting a form, calling the number listed on this site, or otherwise providing information through this website, you agree to the practices described in this policy. If you have questions at any point, our contact page is the fastest way to reach us directly.

2. Information We Collect

We collect information you choose to provide when requesting an estimate, reaching out through a contact form, or otherwise communicating with us through this website. Depending on how you get in touch, this may include:

• Contact form submissions, including the information entered into our estimate request and contact forms
• Name, so we know who we're speaking with
• Phone number, so a crew member can follow up about your request
• Email address, if provided, for written follow-up or to send a written estimate
• Property address or general area, so we can assess accessibility and confirm whether the location falls within our service area
• Any additional information you voluntarily submit, such as a description of the tree situation, photos, or other details relevant to your request

We do not require you to create an account to use this website, and we do not knowingly collect sensitive personal information, such as financial account numbers or government identification numbers, through our forms.

3. How Information Is Used

Information submitted through this website is used to respond to your inquiry, schedule an on-site assessment, prepare a written estimate, and, if you choose to move forward, coordinate the work itself. We may also use this information to follow up on a request you've already made or to answer questions you've asked us directly.

We do not use the information you submit for unrelated marketing purposes without your consent, and we do not sell, rent, or trade your personal information to third parties for their own marketing use.

4. Cookies & Analytics

Like most websites, this site may use cookies and similar technologies to help it function properly and to understand, in general terms, how visitors use the site. This can include information such as which pages are viewed, how long a visitor stays on a page, and which service area or service pages generate the most interest.

This information is typically collected in aggregate and is used to improve the website's content and performance, such as identifying which pages, like our storm tree removal or hazardous tree removal pages, are most helpful to visitors. Most browsers allow you to control or disable cookies through their settings if you prefer not to have them collected.

5. Third-Party Services

We may use third-party service providers to help operate parts of this website, such as form submission handling, website hosting, and analytics tools. These providers only receive the information necessary to perform their specific function and are not authorized to use it for any other purpose.

We do not share the information you submit with third parties for their own independent marketing purposes. If that were ever to change for a specific service, we would update this policy to reflect it.

6. Data Security

We take reasonable steps to protect the information submitted through this website from unauthorized access, alteration, or disclosure. This includes using secure connections for form submissions and limiting access to submitted information to those who need it to respond to your request.

That said, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have concerns about submitting sensitive information online, we're glad to discuss your request over the phone instead.

7. External Links

This website may contain links to external sites, such as our blog or other resources, as well as internal links to our own service pages, including tree removal, fallen tree removal, leaning tree removal, tree limb removal, and palm tree removal. This policy applies only to this website. We are not responsible for the privacy practices or content of any external site you may reach through a link on this site, and we encourage you to review the privacy policy of any third-party site you visit.

8. Children's Privacy

This website is intended for adults seeking tree removal and tree care services and is not directed at children. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child has submitted personal information through this site, we will take reasonable steps to remove that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically if you have ongoing questions about how your information is handled.

10. Contact Information

If you have any questions about this Privacy Policy or how your information has been collected, used, or stored, you can reach us by phone at the number listed at the top of this page, by email at contact@emergencytreeremovalhonolulu.com, or through our contact page. You're also welcome to learn more about our team on the about page or request a free, no-obligation estimate at any time.